30-Day Money-Back Guarantee & Returns

At Avenroot Nutrition, we want you to feel good about trying our products. If your order is not the right fit, we offer a 30-day money-back guarantee on eligible purchases.

Unopened Products

You may request a return for an unopened, unused product in its original sealed condition within 30 days of delivery. To start a return, email fpbo8582@outlook.com with your order number and the item(s) you would like to return. Please do not send products back before receiving return instructions.

Unless the item was damaged, defective, or sent in error, return shipping is the customer's responsibility. Original shipping charges are non-refundable. After we receive and inspect an eligible return, refunds are issued to the original payment method. Please allow 5–10 business days for your bank or card issuer to post the refund.

Opened Supplements

Because our products are ingestible, we cannot accept returns of opened, unsealed, or used supplements. This helps protect product quality and customer safety.

If you opened a product and are unhappy with your first purchase, please contact us within 30 days of delivery. We will review your experience and work toward a fair solution. Depending on the order, this may include a replacement, store credit, or a courtesy refund. This satisfaction guarantee is limited to one opened product per household and is not intended for repeat or bulk-purchase refunds.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, email us within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label. We will make it right by sending a replacement or issuing a refund, as appropriate. We cover return shipping when a return is needed because of our error or a confirmed product issue.

Low-Value Orders

For approved low-value returns, we may offer a refund or store credit without requiring the product to be returned. This keeps the process simple and avoids unnecessary shipping. We will confirm the solution with you before processing it.

Non-Returnable Items

Gift cards, final-sale items, bundles with missing items, and products that are opened, unsealed, used, damaged after delivery, or returned outside the 30-day window are not eligible for return unless required by law or the issue resulted from our error.

This policy applies to purchases made directly from shopavenroot.com. Purchases from authorized retailers should be returned through the original place of purchase. This policy does not limit any consumer rights that cannot legally be excluded.